ExaCom.net Privacy Policy



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We do not read your private online communications.   

ExaCom.net honors the confidentiality of its members’ private communications in private chat rooms and e-mail (including downloads). ExaCom.net does not read or disclose private communications except to comply with valid legal process such as a search warrant, subpoena or court order, to protect the company’s rights and property, or during emergencies when we believe physical safety is at risk. Of course, what you write or post in public chat rooms and message boards is available not only to ExaCom.net, but to everyone.

We do not gather nor use any information about where you personally go on the Web.

Our system does NOT gather information about the areas you visit using our service.

We do not use any navigational data about where you go.

The Web sites you visit may have their own privacy policies or no policy at all. We encourage you to review the privacy policies of Web sites before providing them with any of your personal information.


We do not give out your telephone number, credit card information or screen names, unless you authorize us to do so. And we give you the opportunity to correct your personal contact and billing information at any time.

When you join ExaCom.net, we ask you for your name, address, telephone number, and billing information—including checking account information if you want to pay by bank draft for your account.

We will not give out any of your personal information, e-mail addresses or bank information.

We will not give out information that would link your e-mail address with your actual name. 

We do not make lists of members’ names and addresses available to any other companies

We do not collect or use other information for internal purposes, such as history of complaints or violations committed.

If using your connection CD, ExaCom.net automatically queries your computer for information about your computer system such as the speed of your modem, error messages you may have received, or whether you use Macintosh™ or Windows™ software—to help us fit the service to your individual needs and to help us diagnose problems you may be having with your system.


Exceptions: We will release specific information about your account only to comply with valid legal process such as a search warrant, subpoena or court order, or in special cases such as a physical threat to you or others.


We provide you with the opportunity to update or correct your contact and billing information that we have on file. We want to keep only the most up-to-date information about your account. Therefore, whenever you believe that your contact or billing information needs updating, you can ask us to make the necessary changes.

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You will not receive information from us through e-mail or any other means that is not related to the services provided by ExaCom.net or purchased by you from ExaCom.net.


We take extra steps to protect the safety and privacy of children.  

Young people need special safeguards and privacy protection. We realize they may not understand all the provisions of our policy or be able to make thoughtful decisions about the choices available to adult members. So we have special privacy policies to protect kids and teens using areas on the service specifically designed for them. We urge all parents to teach their children about protecting their personal information while online.

ExaCom.net will not gather information from a child, nor allow a child to order/modify services or account information with or without parental consent.

Another way parents can control their child's experience online is ExaCom.net's X-Cop filter, to prevent violence and pornography to reach their computer (see description on our X-Cop web page).

Unsolicited e-mail is a problem for everyone, but it is particularly a problem for children. This includes mail that could contain content you may not want your children to see, or mail that may ask for information you would not want your children to give out.  If you want to minimize the unsolicited e-mail your children receive, you can use the X-Cop filter.


We use privacy protection controls and restrictions on employee access in order to safeguard your personal information.

We use physical security, as well as software security to keep your personal information—including your billing and account information—as secure as possible.

Each and every ExaCom.net employee must abide by ExaCom.net’s privacy policy. Only authorized ExaCom.net employees are permitted to have access to your personal information and such access is limited by need. For example, if you call our Member Services department with a concern or complaint, the representative is allowed to access only the personal information that he or she needs to address your concern. In addition, any company with which ExaCom.net contracts to be our agent in conducting our business is required to adhere to confidentiality agreements to ensure that your information remains safe and secure.

All ExaCom.net employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate our privacy policies are subject to disciplinary action, up to and including termination.


We will keep you informed, clearly and prominently, about what we do with your personal information, and we will advise you if we change our policy.

A key part of ExaCom.net’s commitment to protecting your privacy is explaining to you how we may use your personal information. This privacy policy serves that purpose, and it is accessible through several means within our service. When you register for our service, you are presented with our privacy policy and should familiarize yourself with this and all other ExaCom.net policies at that time. In addition, this policy is easily visible on our web page.

Whenever we change our policy, we will give you 30 days’ notice of those changes through prominent disclosures, including notification on our web page. If policy changes are substantial, we will notify each of our members individually through e-mails.

If you’d like to comment on or have questions about our privacy policy, or if you have a concern or policy violation you wish to report, please contact us.

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You can take the responsibility to protect your personal privacy online. Here is a checklist that will help safeguard your privacy and protect the integrity of your computer and the ExaCom.net account. We urge you to print these tips and post them near your computer for you and your children.


1.       Never give your account information to anyone online (unless you use a strong encryption mechanism, such as the one provided by the Secure Socket Layer (SSL). Never give your billing information to third parties.

2.       Make your password at least 6 characters in length.  For greater security, use passwords that includes a combination of numbers and letters. Be sure to use different passwords for each service you subscribe to.

3.       If you inadvertently gave out your password or you suspect that someone has been using it without authorization, contact us to change your password right away.

4.       If you have set up a profile about yourself with any company or web community, be aware that these are public. It’s a good idea to avoid including information that could allow people to find you offline, such as your phone number or exact street address.

5.       Your computer cannot catch a virus from your opening a piece of e-mail, but your computer can be easily infected through an e-mail attachment.  If a message you received contains an attachment, do not open it unless you are absolutely sure that it is not executable code.  If it is, make personal contact with the sender before opening that attachment.  Do not bypass this step.  EVEN IF IT COMES FROM SOMEONE YOU KNOW, make sure you contact this person before opening the attachment.  Viruses spread by using address books.  If one of your friends' computers has been infected, that computer may send a message to you automatically.  This message WILL contain the virus

6.       Never download files from the web unless you know and trust the company and its web site. 

7.       Never download files even from friends or people you know unless you check with them first. Computer viruses and destructive programs that could cause your computer to divulge personal information are often transferred in cleverly disguised files.

8.       When you surf the Web, you may want to check the sites you visit to see if they have a privacy policy. Take special care to protect your personal information and your e-mail address, since the operators of Web sites are not bound by ExaCom.net's privacy policy.

9.       Explain to your children that some web sites could ask them for personal information, and make very clear what information they may or may not provide, under any circumstances.

10.   Please let us know of any suspected violation by e-mail.

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